The staff are welcoming and attentive to the guests' needs without being overly attentive or excessive in their presence. Very welcoming and went out of their way to chat to me and make sure I felt at home. To book this place was definitely the best decision to end our trip. Very good location just few minutes from the centre with large comfortable room. I got a free upgrade to larger room without additional charge. We found our hotel when we come in Hanoi. Good value for money! Suitable for family with kids. We warmly recommend this hotel.