I can see that the staff have undergone a lot of training and they were very spontaneous, quick and helpful with all matters of stay. Very good staff attitude they have. Enjoyed our stay not just for the terrific facilities but very happy with friendliness of staff. We stayed in the ancient wing, the spirit of an old colonial Saigon with splendid interiors and cozy courtyard is still there. The historical significance, location, roof top cafe are very fantastic. The hotel is in a great location and is handsome from the exterior. The staff were efficient, although not always the friendliest.