I spent two nights in the executive suite room with my mom. and I paid in advance 3000B an extra fee for late checkout up to 6pm. but what was wrong with their system, they held me for longer than 20 mimutes at time of checkout. I can tolerate from system error, but I was amazed by their discourtesy and lack of professinalism. they are very rude and incompetence. (clerk at the front desk and the man manager.) they do not provide any explanation for this situation and do not ask to be excused! I visited this country several times and loved before. but taking this opportunity, I don't want to visit again Thailand!