Very good hotel located in the middle of the old Hanoi with friendly and helpful staff that offers impeccable service. The staff were very welcoming and accommodating to all our needs. They allowed us to leave our luggage after check out for several hours. The room was luxurious and spacious and very comfortable. The shower was fantastic, the room size was great, and the location was perfect for going around the old town. Room was clean, no issues with cleanliness. Extremely comfortable hotel in the middle of Hanoi old town.