Great hotel in the heart of the old town. Very nice and friendly staff always keen to help who went over and beyond to make your stay as wonderful as possible. They offer a very personalized service, basically stands up to greet you everytime you enter or leave the hotel. Only stayed one night but good value for money. They are constantly wishing to help and provide a very comfortable relation with the hotel itself. You can get almost anything from the hotel. We really feel in love with this hotel and will return whenever we visit Hanoi. The restaurant continued to delight us every single day. They all exceeded our expectations in various ways. Very satisfied.