Very comfortable and clean. The service was incredible. Every staff who attended to us was meticulous and always ready to help and go the extra mile. They all went out of their way to help and make our stay extra special went above and beyond to help and seemed happy to do so. Prompt service with big smile on their faces all the time. They were really accommodating and helpful. Really enjoyed our stay and would recommend it to anyone for their stay in Hanoi. Spacious room and bathroom with tea and ironing facilities. The sauna is a little dated but still works well. A lovely stay in beautiful Hanoi. Would definitely stay here again.