Staff was nice and kind. Grand opening 2 weeks ago so everything was new and undamaged. Air purifier and cool airconditioning and lighting controls. Korean sauna style shower with mirror and you even get a tub. Japanese electronic toilet, but not heated. Odor spray in closet for neutralizing the BBQ smell from your clothes, nice touch. Bed comfortable; not Western soft but not older Korean/Chinese hard. Americans, you won't complain. Nice big flat screen TV with easy to understand controls and nice ambient music to choose from, not even the Plaza hotel we stayed at night before had such a large TV or ambient music. Nice floor to ceiling windows which gives a great view and is rare in Seoul.