The Location of the hotel is very nice. I only had to take the airport bus to Nha Trang, alight near the Citadines, just had to walk about 5 minutes to reach Novotel. It is also near the beach, and a walking distance to plenty of restaurants and bars. The sea view from our room is stunning. The staff were extremely helpful and pleasant. The room is a bit small, it was not the size we expected, and the hot water supply is insufficient. For the price of the hotel, laundry bag and slipper are not complimentary... pretty stingy for a 4-star.