Service was incredible as was the amount of staff tending to peoples needs. Perfect helpful staff who go above and beyond what is in their job description. Staff was extremely professional, kind and helpful, always at hand to help find a taxi or to give advice on sightseeing. Easy to exchange currency at the front desk. We loved walking around and exploring the areaThe location is perfect and in close walking distance to Hoan Kiem Lake and other areas of interest. Also, within a short distance to walk around the lake with green space. Fantastic and once in a life time experience. The rooms were spacious and the bathroom too and we loved the big bath.