Wonderful hotel with excellent facilities. The service was incredible. Every staff who attended to us was meticulous and always ready to help and go the extra mile. They all went out of their way to help and make our stay extra special. Prompt service with big smile on their faces all the time. The restaurant and breakfast spread were amazing. The room was luxurious and spacious and very comfortable. Bed was also big and comfortable with many pillows and cushions. Super comfortable luxury experience for a day of pampering and relaxation after hectic visit to the Old Quarter of Hanoi. Excellent hotel as you would expect from a JW Marriott. The only minor thing is the location, about 30 minutes from almost everything.