It had a nice balcony. Check in and check out were so easy and the staff was so personable. Very friendly staff always happy to help and give information and recommendations. The staff ensures that the security of the guests is not compromised. All of the people are incredibly helpful and generous with their time and advice. A solid mid-level choice in a desirable area of Hanoi's Old Quarter. I like the location very quiet even though it faced the street. This hotel was in the middle of the old quarter. Location is excellent; walking distance to many attractions.