Luxurious and elegant. This place was stunningly beautiful with great staff that offers impeccable service. The staff goes out of its way to accommodate unusual requests, It was out of this world. The staff was amazingly friendly and knowledgeable about everything we asked. I have stayed in a hundred hotels in Hanoi but this is really the best of the best. Highly recommend. The staff was very welcoming, well-trained and professional. The room was lovely, well decorated, very neat and smells good. Bed and pillows are super soft and fluffy make me want to lie down and cuddle all day.